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Our policies

Is Casa Sol Clothing Optional?

Zipolite has a long tradition of visitors who like the freedom of being without clothing. We also know that not all guests feel comfortable around nudity. Therefore, while clothing is appreciated in much of the hotel, we have the beautiful Ocean Pool, plus private patios, gardens, and pools for guests to enjoy with or without clothing.

 

Do you accept children?

Guests at Casa Sol must be at least 18 years old.

 

Can I arrive before the check-in time?

You are welcome to arrive early and make yourself comfortable and we will have your room ready as soon as possible.

 

Is it possible to have a late check-out?

Please check with us the day before you leave and we will do our best to accommodate your request. You are still welcome at Casa Sol after checkout time even if we need your room.

 

What forms of payment are accepted?

Pesos, US Dollars, Canadian Dollars, and Euros are welcome. MasterCard and Visa Credit Cards are also accepted.

 

Is smoking permitted?

Smoking is not permitted in rooms or interior spaces. Smoking is allowed in private patios and outside.

 

What if I cancel my reservation?

Our cancelation policy is based on our seasons:

High season, we request a 25% deposit of total stay and is fully refundable in case you cancel within 30 days in advance.

Regular season, we request a one-night deposit and is fully refundable in case you cancel 15 days in advance.

 

Can I bring the family pet?

The two house dogs, Thelma and Louise will welcome you but not your pets.

 

How do I get to Casa Sol from the airport?

You can either take the authorized taxis from the airport or save a little money by walking out of the airport grounds where there will be other taxis waiting.

 

Can I invite friends to visit Casa Sol?

Absolutely! Your friends are welcome. Just check with us if you plan to bring a lot of people. Guests are welcome until 11:00 pm.

COVID 19 PRECAUTION:

 

Casa Sol is taking measures to ensure the safety of our guests and staff while at the same time maintaining the friendly, social environment our customers have enjoyed over the years. Making new friends and reuniting with regular guests is an important part of Casa Sol experience and we want to continue this tradition. Fortunately we are not a large hotel with many guests packed into small public spaces. Instead there are individual rooms with plenty of spacious, open areas. Guests can spread out engage with fellow guests or simply enjoy the privacy of their own beautiful accommodations. Rooms are serviced daily and have always been super clean. Bleach continues to be part of the cleaning routine. For added assurance, hospital grade sanitizer will be used prior to every new arrival.